Privacy Policy

This Privacy Policy explains how Shouki Electronics L.L.C-FZ ("Shouki", "we", "us") collects, uses, shares and protects personal data when you visit www.shouki.ae, contact us, request a quotation or do business with us. Our website and services are intended for business customers.

1. Who we are

Shouki Electronics L.L.C-FZ, Meydan Grandstand, 6th Floor, Nad Al Sheba, Dubai, United Arab Emirates. For any question about this policy or your personal data, contact us at admin@shouki.ae.

2. Information we collect

Information you give us: your name, company name, job title, email address, phone or WhatsApp number, delivery location, product requirements, messages, and any files you send us (for example a bill of materials or tender list). When you buy from us we may also collect billing and delivery details, tax registration numbers, trade licence copies and other information needed to open a business account.

Information collected automatically: when you visit our website we receive technical information such as your IP address, browser and device type, the pages you view and the website that referred you. This is collected through server logs and the cookies described below.

Information from other sources: we may obtain business contact and company information from public sources, business directories, our suppliers and partners, and data enrichment services, for example to verify a company or complete a request.

Please do not send us sensitive personal data (such as health information) or payment card details through our website forms or by email.

3. How we use your information

• To answer enquiries, prepare quotations and provide product and technical information.
• To process and deliver orders, issue invoices, collect payments and handle warranty, return and support requests.
• To open and manage business accounts, including credit checks and customer verification.
• To comply with legal and regulatory obligations, including tax, accounting, customs, export control and sanctions requirements.
• To protect our business, website and customers, including fraud prevention and security.
• To improve our website, products and services.
• To send business contacts information about products, offers and news. You can unsubscribe at any time by using the link in the email or by contacting us.

We process personal data with your consent or where the law allows it without consent, for example to take steps you request before entering into a contract, to perform a contract, or to comply with our legal obligations.

4. Who we share information with

We do not sell personal data. We share it only as needed for the purposes above, with:

• Companies in our group of affiliated companies, for sales, support, administration and reporting.
• Service providers who work on our behalf, such as website and business software hosting, email, messaging, IT support, logistics and courier companies, banks and payment providers, and professional advisers.
• Manufacturers, distributors and vendors of the products we supply, where needed for quotations, project registration, special pricing, warranty, support or export compliance.
• Government authorities, courts and regulators, when required by law or to protect our legal rights.
• A buyer or successor of all or part of our business, if our business is reorganised or sold.

If you contact us through WhatsApp or another third-party platform, that platform's own privacy policy also applies.

5. International transfers

Some of our service providers and business partners store or process data outside the United Arab Emirates. When we transfer personal data abroad we take reasonable steps so that it remains protected in line with applicable law.

6. Cookies and similar technologies

Our website uses cookies that are needed for it to work, for example to keep your session, remember your language and protect the site. Our website loads fonts from Google, which means your IP address is visible to Google when the page loads. We do not currently use advertising cookies. If we add analytics or marketing tools, we will update this policy. You can block or delete cookies in your browser settings, but some parts of the website may then not work properly.

7. How long we keep information

We keep personal data only for as long as needed for the purposes described in this policy, including to meet legal, tax, accounting and reporting requirements under UAE law, and to establish or defend legal claims. When data is no longer needed, we delete or anonymise it.

8. Security

We use reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access. However, no website, internet transmission or storage system is completely secure, and we cannot guarantee the absolute security of information sent to us. To the extent permitted by law, we are not responsible for unauthorised access or loss that is beyond our reasonable control.

9. Your rights

Subject to applicable law, you may ask to access the personal data we hold about you, correct it, delete it, restrict or object to its use, or receive a copy of it. Where we rely on your consent, you may withdraw it at any time. To make a request, email admin@shouki.ae. We may need to verify your identity before acting on a request, and some requests may be limited where the law allows or requires us to keep the data. If you are not satisfied with our response, you may contact the competent data protection authority in the UAE.

10. Information about other people

If you give us personal data about another person, for example a colleague, end user or delivery contact, you confirm that you are authorised to do so and that they are aware of how we will use it.

11. Children

Our website and services are intended for businesses and are not directed at persons under 18. We do not knowingly collect personal data from children.

12. Links to other websites

Our website may link to websites and platforms operated by others, such as manufacturers, social networks and messaging services. We are not responsible for their content or privacy practices.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with its date. Continued use of our website after an update means you accept the updated policy.

14. Governing law and contact

This Privacy Policy is governed by the laws of the United Arab Emirates. Our Terms and Conditions also apply to your use of our website and to any transaction with us. For questions or requests about your personal data, contact admin@shouki.ae or write to us at the address above.

This Privacy Policy is published in English and Arabic. If there is any inconsistency between the two versions, the English version prevails.